Customer Success Specialist

Permanent employee, Full-time · Madrid, Remote EURO

Your mission

???? What You'll Do
As our Customer Success, you will work closely with our Head of Growth, managing and executing a range of responsibilities:

Client Relationship Management: Maintain and strengthen ongoing client relationships, ensuring their needs are met and expectations surpassed.
Churn Minimization: Strategize and implement measures to reduce client turnover and fortify long-term partnerships.
Client Portfolio Development: Cultivate and manage diverse client portfolios, understanding each client's unique needs and aligning our offerings accordingly.
Experience Enhancement: Delve into customer data, extracting insights to refine customer experiences and meet evolving demands.
Content Evaluation: Assess and revamp tutorials and communication infrastructures to ensure clarity, relevance, and effectiveness.
Client Mediation: Act as the bridge between clients and our organization, ensuring seamless communication and effective problem resolution.
Product Collaboration: Contribute to product design and development phases, ensuring our offerings resonate with client needs.

Your profile

Skills and Experience

Hold a degree in communications, business, marketing, or a related discipline.
3+ years of experience
Exemplify a proactive, self-driven nature coupled with excellent communication and interpersonal acumen.
Demonstrate leadership attributes, complemented by a passion for service and client success.
Be highly organized, with multitasking capabilities.
Show experience in document creation and knowledge of customer success strategies.
Have a patient demeanor and adept listening skills.
Strong problem-solving skills to identify challenges, develop solutions, and overcome obstacles.
Effective time management and organizational skills to manage multiple clients at once, meet deadlines, and prioritize tasks.

Why us?

???? Compensation and Benefits

Salary: Competitive to market, depending on experience and qualifications.
Time Off: 24 days paid vacation, your birthday off, plus local holidays.
Remote Options: Hybrid work available
Flexibility: Flexible working hours.

Note: We require applicants to possess legal EU work status

???? Cultural Fit
At Ultralytics, we believe that the transition from traditional software to AI is one of the most important shifts of our time. We are pushing the boundaries of what’s achievable via AI and require relentless and out of the box thinking in our pursuit of doing so. We are seeking candidates who are passionate, driven and have a deep rooted commitment to AI innovation. Our ambition often requires one to go above and beyond and thrive in a dynamic and fast paced environment.

We are an equal opportunity employer and are committed to building an inclusive workplace. We believe that everyone should be able to bring their whole selves to work, and we do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.

If you are driven by our mission to define and shape the future of AI and eager to make a significant impact, we invite you to come join us, and build something amazing together!

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We are looking forward to hearing from you!

Thank you for your interest in Ultralytics. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hr@ultralytics.com